Refund and Returns Policy

At Crownmane Hair, customer satisfaction is our top priority. If for any reason you’re not satisfied with your purchase, please review the following guidelines to request a return or exchange.

1. Safe & Guaranteed Products

All Crownmane Hair products are made from 100% human hair, collected directly from healthy Human hair donors. The hair remains in its natural state – unprocessed and unaltered. We are committed to offering only premium-quality hair to help you look and feel your best.

2. Return & Exchange Conditions

If you’re not satisfied with your purchase, you can request a return or exchange under the following conditions:

• Timeframe: Contact our customer service team within 7 days of receiving your order.
• Condition of Hair:
  • Must not be installed, cut, dyed, stained, or altered in any way.
  • Hair must remain in its original bundle and must not be tied at the top.
  • Must be in its original packaging, including the original invoice.
  • Any item that has been removed from packaging and visibly used will not be eligible.
• Shipping Costs: All return shipping and handling fees are the customer’s responsibility. We highly recommend using a shipping service provider with signature confirmation and/or insurance to protect your package
• Authorization Required: Unauthorized returns or items sent to the wrong address will not be processed or refunded. We are not liable for lost or misdirected items.

3. FAQs About Returns & Exchanges

What Items Are Eligible For Return Or Exchange?

• Hair extensions must be unused, unwashed, and not removed from the original bundle or packaging.
• Due to hygiene concerns, opened products cannot be accepted for return or exchange.
• Custom hair products are non-returnable and non-exchangeable.
• Requests must be made within 7 days of receiving the order.

Who Covers Return Shipping Costs?

• Please kindly understand that we are unable to cover the fee for return shipping.
• The customer is responsible for all return shipping fees, customs charges, and duties (if any).

How Does The Refund Process Work?

• Contact us within 7 days of receipt and provide a photo of the issue if requested.
• If the problem can be resolved with a replacement or product maintenance, we will guide you through the process.
• If the product must be returned:
  • We will inspect the item upon arrival.
  • If the security seals are broken or the product is used, a refund will not be issued.
  • If eligible, we will refund 80% of the product value. Shipping and handling charges are non-refundable.
• Please note: We are not responsible for returns that are lost or damaged during transit.

4. Order Cancellation Policy

• Please check the invoice and items carefully before making payment
• In case you want to cancel the order, please contact customer service within 2 days of placing the order. We will cancel the order and refund 100% of the value or convert to another item of equivalent value, according to the customer’s request
• If you want to cancel the order after 3 days of placing the order, we will retain the deposit equivalent to 20% of the value, to compensate for the costs of production activities that have arisen
• If you wish to change the order during production, please contact customer service. Any additional cost differences must be paid before proceeding.

Need Help?

Our support team is here to help!

Contact us within 24 hours of your request, and we’ll gladly assist you with any questions or concerns.

Thank you for choosing Crownmane Hair!